Refund Policy
Change of mind returns
Please note that unless the item you receive is not as described in the store, arrives damaged or is lost in the mail, we generally do not accept returns or issue refunds.
If you wish to discuss a return with us, please contact us at [email protected] . This should be arranged within 7 days of receipt of the items. Should we accept the return, we will explain the procedure to you. The item/items need to arrive back to us in the same condition they were shipped. The refund will then be issued minus the initial shipping costs. You also need to pay the return shipping costs.
In the case of workshop tickets, no refunds will be given, though you will be able to reschedule to a different class up to three days before the original workshop date.
In the case of gift cards, no returns will be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if there is a problem, so that we can evaluate the issue and make it right. This may mean the reshipping or a refund of an item that arrived damaged or was missing from the order.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Refunds
If a full or partial refund is approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us by using our contact form.
Please note that unless the item you receive is not as described in the store, arrives damaged or is lost in the mail, we generally do not accept returns or issue refunds.
If you wish to discuss a return with us, please contact us at [email protected] . This should be arranged within 7 days of receipt of the items. Should we accept the return, we will explain the procedure to you. The item/items need to arrive back to us in the same condition they were shipped. The refund will then be issued minus the initial shipping costs. You also need to pay the return shipping costs.
In the case of workshop tickets, no refunds will be given, though you will be able to reschedule to a different class up to three days before the original workshop date.
In the case of gift cards, no returns will be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if there is a problem, so that we can evaluate the issue and make it right. This may mean the reshipping or a refund of an item that arrived damaged or was missing from the order.
- If you are ordering from overseas, it is your responsibility to ensure you are able to import items into your country. Freeflow Designs / Pour Painting With Ron will not be responsible for any difficulties at the boarder or liable for any fees or duties. We will not issue any refunds for any loss or damage caused by boarder inspections.
- If your order is returned to us due to non-delivery, we will issue a refund for any paintings in the order provided the paintings arrive back in the same condition they were sent. However, the initial postage cost will not be refunded. In the case of print on demand products (mugs and phone cases), no refunds will be given as these are manufactured specifically for each order and we do not keep stock.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Refunds
If a full or partial refund is approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us by using our contact form.
